mcw18 Privacy Policy

When creating an account and using services on mcw18, we may collect various types of information. These are categorised below:

2.1 Information You Provide Directly

Information you provide yourself when you register with us or use our services:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Payment method information (bKash, Nagad, Rocket, Upay or bank account details)
• Login credentials (username and password)

2.2 Automatically Collected Information

While using our platform, certain information is recorded automatically through technical means:

• IP address and device identifier
• Browser type and operating system
• Platform access and activity logs
• Information collected from cookies and similar tracking technologies
• Session information and navigation history

2.3 Transaction Information

We retain records of your financial activity, such as:

• Deposit and withdrawal amounts and dates
• Payment method used
• Gaming history and bet details
• Bonus and reward activity

mcw18 never sells your personal information to third parties. However, in specific circumstances where it is essential for service operations, we may share information in the following limited cases:

4.1 With Service Partners

Partners such as payment processors, technology providers, and game software suppliers — who are directly involved in our services — receive only the information necessary to perform their specific functions. These partners are contractually bound to uphold our privacy standards.

4.2 With Legal Authorities

We are obligated to disclose information in response to court orders, lawful requests from investigative agencies, or requirements under applicable law. Such disclosures are limited strictly to what is legally required.

4.3 In the Event of a Business Transfer

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such cases, the terms of this privacy policy will remain in effect and you will be notified in advance.

To ensure the security of your information, mcw18 follows industry best practices. Our security framework is multi-layered and continually updated:

• SSL/TLS Encryption: All communication between you and our service is protected by industry-standard SSL encryption.
• Encrypted Storage: Sensitive information remains encrypted even when stored.
• Access Controls: Only authorised personnel have access to the information they need.
• Regular Security Audits: Our systems undergo regular security testing.
• Two-Factor Authentication: An option is available to add an extra layer of security to your account.
• Data Minimisation: We do not collect information that is unnecessary for the purposes of the service.

However, transmitting information over the internet is not entirely risk-free. Even with maximum security measures in place, we cannot fully guarantee against a data breach. If you notice any suspicious activity, contact us immediately.

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your rights regarding your information, please contact us:

• Live Chat: Available directly on the site 24/7 — the fastest way to reach us.
• Email: [email protected]
• Language: Support is available in both Bengali and English.

We take your complaints seriously and will do our best to resolve them. If your complaint is not resolved to your satisfaction after contacting us, you have the right to file a complaint with the relevant regulatory authority.

Policy Change Notifications

This privacy policy may be updated from time to time. For significant changes, we will notify you at your registered email address or via the platform. We recommend that you visit this page regularly.

If you continue using the service after any changes, you will be considered to have accepted the updated policy.